Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
Property owners are not required to accept Section 8 tenants unless local laws or specific program rules in Charleston and the Tri-County area mandate it. We advise reviewing local ordinances and fair housing requirements; our team can help clarify applicable rules and explain how participation might affect leasing and income opportunities. -
Are you licensed?
Yes — we are a licensed and insured full-service real estate and property management firm serving Charleston and the Tri-County housing market, operating with four decades of local experience and industry-compliant practices. -
Can I reach you after hours?
Yes. We provide a 24/7 emergency contact for urgent repair or safety issues; routine inquiries and non-emergencies are handled during normal business hours by our long-tenured team. -
Can you put the money directly into my account?
Yes. We offer direct deposit for owner disbursements so rental income is transferred reliably and on schedule. Owners also receive detailed accounting for every transaction. -
Do I get to see the lease or sign it?
You may review the lease agreement before it’s executed. We typically handle lease signing and tenant onboarding on your behalf for consistency and compliance, but we will involve you if you prefer to sign or request changes. -
Do you sell real estate too?
Yes. As an integrated firm, we provide residential sales and rental services in addition to property management. If you’re considering buying or selling in Charleston or the Tri-County area, we can discuss tailored options and leverage our local market expertise. -
How and when do I get my checks?
Owner disbursements are processed on a regular schedule (usually monthly) after rent is collected and approved expenses/repairs are reconciled. You’ll receive statements detailing income and deductions, and payments are sent via your chosen method (direct deposit or check). -
How is rent collection handled?
We use an online tenant payment portal plus traditional payment options to simplify collections. Rent is tracked, late fees are applied per lease terms, and our team follows up on delinquencies with consistent, documented processes. -
How long of a lease do you sign?
Standard leases are often 12 months, but we offer flexible terms based on market conditions and your preferences. Short-term, multi-year, or month-to-month arrangements can be considered when appropriate. -
How much security deposit do you charge the tenant?
Security deposit amounts follow local market standards and statutory limits. Common deposits align with one month’s rent, but the exact amount depends on rent level, tenant screening results, and legal requirements in the Tri-County area. -
How soon can you start managing my property?
We can begin once a signed management agreement is in place and the property meets basic leasing readiness. Typical onboarding is quick — often within a week or two — and we’ll provide a clear checklist and timeline so you know what to expect. -
What type of properties do you manage?
We manage a wide range of residential and commercial assets with local expertise:
- Single-family homes
- Duplexes, triplexes, and fourplexes
- Condominiums and townhomes
- Small multifamily buildings
- Select commercial rental properties
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What type of reports do I get and how often?
Owners receive regular financial statements and activity reports, typically monthly, including rent collections, expenses, maintenance updates, and year-end summaries. We also provide access to an online owner portal for real-time visibility and can create custom reports on request. -
Who holds the tenant security deposit?
Tenant security deposits are held in a dedicated trust/escrow account in accordance with local law. We maintain transparent accounting and return or dispute deposits according to jurisdictional rules and documented move-out inspections.

