Tenant FAQs

Properties are typically rented on a first-come, first-served basis once a completed application and required fees are received. To ensure fairness and steady stewardship for renters throughout Charleston and the Tri-County area, we recommend applying as soon as possible to improve your chances of securing a rental.

Move-in requirements vary by property. In most cases, you’ll pay the first month’s rent and a security deposit before move-in; occasionally, a last month’s rent is required. The exact requirements are outlined in the property details and lease agreement—contact our team for a clear breakdown for the specific unit you’re interested in.

Applicants must be of legal age to enter into a lease, which is typically 18 years or older. If you have questions about exceptions or household arrangements, our team is happy to discuss your situation and ensure equitable access.

Yes—security deposits are generally refundable if the property is returned in good condition, allowing for normal wear and tear. Deductions may be made for:

• Unpaid rent or fees
• Damages beyond normal wear and tear
• Required cleaning or repairs

Deposits are returned in accordance with state law and your lease. We provide transparent, itemized statements for any deductions.

A cosigner (guarantor) may be required if an applicant does not meet income, credit, or rental history standards. Cosigners must meet financial qualifications and sign a guarantor agreement. We review all applications fairly and may discuss alternatives such as an additional deposit or co-applicants when appropriate.

You can typically apply online through our tenant portal or in person. A complete application usually includes:

• Completed application and application fee
• Proof of income (pay stubs, bank statements, or employer verification)
• Valid photo identification
• Rental history and references

Submitting all required documentation up front helps speed up processing and ensures timely, transparent communication.

Rent is typically paid through our tenant portal (online payment), via automatic bank transfer (ACH), or by check/money order depending on the property. We encourage you to set up automatic payments to help ensure on-time rent processing and consistent tenancy.

Before bringing a pet home, check your lease and contact management. Many properties allow pets with a pet addendum, which may include:

• A refundable or non-refundable pet deposit
• Monthly pet rent
• Breed, size, or species restrictions
• Proof of vaccinations and licenses

Service and emotional support animals are accommodated in accordance with applicable law—please notify us so we can document and support reasonable accommodations.

Most leases hold all tenants jointly responsible for the entire lease term. If one roommate wishes to stay, options include:

• The remaining tenant applying and qualifying on their own
• Requesting management approval for a lease assignment or replacement tenant
• Executing a formal release if all parties and management agree

Contact our office to review your lease and coordinate the approval process—we’ll work to find a fair solution for both tenant and owner interests.

Review your lease for the required written notice period and submit your intent to vacate in writing before the deadline. Helpful steps:

• Provide a forwarding address for deposit returns
• Schedule a move-out inspection with management
• Return keys and any access devices on the agreed date
• Complete cleaning and repairs to avoid unnecessary deductions

We’ll guide you through each step to protect your deposit and ensure a smooth transition.

Our property management team handles routine and major maintenance to preserve value and habitability. Tenants are responsible for repairs caused by negligence or misuse. To ensure prompt and effective service:

• Submit maintenance requests promptly via the tenant portal or designated contact
• Report emergencies immediately so we can respond quickly
• Keep documentation of requests and approvals for reference

We prioritize clear communication and professional service to keep homes well-maintained for all residents in Charleston and the Tri-County area.